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My servers were slow on sparkling water. Not lazy. Slow. There’s a difference. They were asking for it eventually, but late in the interaction, awkwardly, and half the time not at all. I noticed it on the floor. I confirmed it on the numbers. So I brought it up at pre-shift. The pushback was immediate:…
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We gave the same written knowledge test to every server and bartender on the team. It wasn’t targeted at anyone. It was a standards reset. A check in. All we really wanted to knowwas where the team actually stood, not where we assumed they stood. One of our bartenders failed. Badly. It hurt more that…
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In the fast-paced hospitality world, regular one-on-one meetings with your supervisors are crucial to keep the team aligned, motivated, and growing. Not nly that, but as a manager (leader) your primary task should typically revolve around building the strength of your team as a whole. But I’m the first to admit that this is no…
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In hospitality, we often find ourselves juggling operations, guest experience, and team dynamics. Sometimes, despite years of experience and dedication, a team member might lose the spark that keeps your venue thriving. When that happens, having a hard conversation becomes necessary — and it’s never easy. I recently had to have one of these challenging…
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Who doesn’t love a bandwagon!? Let’s be honest, AI stories are sweeping the world by storm. Every day there are new stories about massive software upgrades, huge overhauls and business in every single industry doing everything they can to be at the front of this tech race. And, frankly, most of them are in just…
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Running a smooth and successful hospitality venue depends on far more than just a visionary at the helm. Restaurants (or any venue for that matter) rely heavily on a team with varying skill sets and areas of focus. There’s no doubt that as a restaurant owner or manager, you have an implicit understanding of the…
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Stepping into a supervisory role for the first time is both exciting and challenging (one could even argue daunting…) – staff go from likely being great at their current roles to beset by a host of new responsibilities. As a manager, owner, or leader, how you support someone during their first week as a supervisor…
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Introduction Running a restaurant isn’t just about delicious food and a vibrant atmosphere; it’s also about the people you hire and how well they perform. For many restaurant owners and managers, training and retaining staff is an ongoing challenge. High turnover rates can drain your time, energy, and resources, leaving you feeling overwhelmed. But here’s…
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Recent Posts
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